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Ordering Policies

Ordering Information

Contract Vehicles: GSA IT Schedule, GSA BPA for NITCP Data Ctr, Army Chess, Net Cents, SEWP,  First Source, ITS-SB
Business Size: Small
Ordering & Payment Address: Parkway Professional Bldg
12700 Black Forest Lane Ste 202 Woodbridge, VA 22192
Phone: 703-551-4718 Fax: 703-670-7800
F.O.B. Point: F.O.B. Destination within the 48 contiguous states and the District of Columbia. For Alaska, Hawaii, and the US Territories, F.O.B. point is destination to port of embarkation within the continental United States.
Delivery Time: 1 – 90 days after receipt of purchase
Discounts: All prices listed herein are net after discount.
Federal Tax ID Number: 54-1820725
Cage Code: 08JH9
NAICS Code: 423430, 511210, 541511, 541512, 541519, 811212
DUNS Number: 176800324
Foreign Items: Each product listed herein qualifies as a Domestic, Designated Country or Caribbean Basin End Product.
Return Polices [1] RMA Number Instructions [2] Contacts and Resources [3] Overgoods [4] Shipping Requirements [5]

Return Policies

To return defective product or send stock-balance shipments, follow these procedures:

Shipments can include merchandise returned for different reasons, such as Dead On Arrival (D.O.A.) vs. stock balancing, but a separate RMA number is required for each SKU and condition. Please review FedTek’s RMA criteria and shipping requirements. [5]

FedTek’s Standard Return Policy represents the number of days FedTek will honor returns based on manufacturer restrictions that differ from FedTek’s own standard restrictions. In addition, the allowable percentage of returns is based on the lookback days.

If all criteria are met, FedTek will issue a credit memo to your account. Stock Balance credit memos will be issued for cost of product in the amount of your most recent purchase price or the current selling price, whichever is lower, and can be applied to future purchases.

If you have any questions regarding the above information, contact FedTek’s Customer Service Department at (703) 551-4718.

FedTek Standard Return Policy Categories:

Hewlett-Packard, in its sole discretion, may accept returns requested more than 30 days after the delivery date subject to a restocking fee of 25%.

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RMA Number Instructions

Request an RMA number by filling out the form HERE [7], contacting customer service at 703-551-4718 or email customerservice@fedtek.com [8].

In order to process your request, the following information is requested:

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Contacts and Resources

E-mail: customerservice@fedtek.com [8]

Fax: (703) 670-7800

Please allow 48 business hours for a response to your fax request.

Phone: (703) 551-4718

When you call, please have your customer number and our SKUs and product descriptions handy.

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Overgoods

All products returned to FedTek that do not meet the original requirements for that return will be classified as overgoods. All overgoods will be returned to the customer. The customer will be charged a $50 processing fee per shipment returned, plus related freight charges.

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Shipping Requirements

Please take care in shipping product back to FedTek. Returned cartons that do not meet the following conditions will be returned to you with a $50 processing fee and return freight charged to your account:

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